Privacy Policy

1. Information Regarding The Collection
Of Personal Data

Below, we provide you with information regarding the collection of personal data when using our website. Personal data is all data that personally concerns you, e.g. your name, address, e-mail addresses, user behaviour, etc.n.

1.1 The controller pursuant to Article 4 (7)
of the General Data Protection Regulation (GDPR) is:
NTB North Sea Terminal Bremerhaven GmbH & Co.
Senator-Borttscheller-Str. 14
27568 Bremerhaven
Phone: +49 471 944 64 00

1.2 Name and address of the Data Protection Officer
The controller’s Data Protection Officer is:

Jörg Hagen
Veilchenweg 6a
30989 Gehrden

1.3 When you contact us by e-mail or via a contact form, the information you provide (your email address and, if applicable, your name and phone number) are stored by us in order to answer your questions. We delete the data that arises in this context once its storage is no longer required, or restrict its processing if statutory retention requirements are in effect.

1.4 In the event that we rely on contracted service providers for individual functions of our offering, or wish to use your data for advertising purposes, we will inform you in detail below regarding the respective processes. In doing so, we also cite the specific criteria for the storage duration.

2. Your Rights

2.1 You have the following rights vis-a-vis us with respect to the personal data concerning you:

– Right to information
– Right to rectification or erasure
– Right to restriction of processing
– Right to object to the processing
– Right to data portability

2.2 You also have the right to lodge a complaint with a data protection supervisory authority
regarding our processing of your personal data.

3. Collection Of Personal Data
When Visiting Our Website

When you merely use the website for informational purposes, i.e. if you do not login to use the website, register or otherwise provide information to us, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data which is technically necessary for us to display our website to you and to ensure its stability and security (the legal basis for this is Article 6 (1) (f) GDPR):

– IP address
– Date and time of the request
– Time zone difference to Greenwich Mean Time (GMT)
– Content of the request (specific page)
– Access status/HTTP status code
– Each transmitted volume of data
– Website from which the request originates
– Browser
– Operating system and its user interface
– Language and version of the browser software

4. Other Features And Offerings
Of Our Website

4.1 In addition to the purely informational use of our website, we offer various services which you may use if you are interested. To do so, you will normally be required to provide other personal information that we use to provide the respective service and to which the aforementioned data-processing principles apply.

4.2 At times, we use external service providers to process your data. These have been carefully selected and contracted by us, are bound by our instructions, and are regularly audited.

4.3 Insofar as our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you of the ramifications of this in the description of our offering.

4.4 Integration of Google Maps
4.4.1 We use the Google Maps service on this website. This allows us to show you interactive maps directly in the website and permits you to comfortably use the map feature.

4.4.2 By visiting the website, Google is informed that you have accessed the corresponding subpage of our website. In addition, the data mentioned in point 3 of this policy is transmitted. This is done regardless of whether Google provides a user account that you are logged in to or if no user account exists. When you are logged in to Google, your data will be correlated directly with your account. If you do not wish to be correlated with your profile on Google, you must log out before pressing the button. Google stores your data as usage profiles and uses it for the purposes of advertising, market research and/or the customized presentation of its website. This analysis is performed in particular (even for users who are not logged in) to provide customized advertising and to inform other users of the social network about their activities on our website. You have a right to object to the creation of these user profiles, whereby you must contact Google to exercise this right.

4.4.3 Further information on the purpose and extent of the data collection and its processing by the plug-in provider can be found in the provider’s privacy policy. There, you can also find more information about your associated rights and the settings you can enable to protect your privacy: also processes your personal information in the United States and has committed to the EU-US Privacy Shield,

5. Use Of Cookies In Track & Trace

This website uses transient cookies. The scope and functionality are explained below: Transient cookies are deleted automatically when the browser is closed. This includes in particular the session cookies.
They store a so-called session ID, with which various requests from your browser can be assigned to the common session. This will allow your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.

For the area of our tracking & tracing portal we also use a Remember Me Cookie as a persistent cookie which is valid for a period of 30 days.

6. Objection To Or Revocation Of
The Processing Of Your Data

6.1 If you have given your consent to the processing of your data, you can revoke it at any time. Once you have notified us of your revocation, this will affect the admissibility of the processing of your personal data.

6.2 Insofar as we base the processing of your personal data on a balance of interests, you may raise objection to the processing. This is the case if, in particular, the processing is not required to fulfil a contract with you, which we illustrate in each case in the following description of functions. In the event that you exercise this objection, we ask you to explain the reasons why we should not process your personal data in the manner we have done. If you provide reasonable grounds for objection, we will
review the facts and will either discontinue or adjust the data processing or apprise you of our compelling legitimate reasons for continuing our processing.

6.3 Naturally, you may object to the processing of your personal data for advertising and data analysis purposes at any time. You can notify us of your objection by contacting us at:
E-mail:; Phone: +49 471 944 64 00

7. External Links

To provide you with information in optimal fashion, you will find links on our site that point to third-party sites. Insofar as this is not obvious, we point out that this is an external link. The website operator has no influence on the content and design of these pages from other providers and therefore we refer to their privacy policy. Consequently, as a matter of course the guarantees in this Privacy Policy do not apply thereon.

8. Notice For Visitors

NTB Privacy Policy for customers, business partners and terminal visitors (m/f/d).pdf


As of 14.11.2019